Privacy Policy
Your privacy matters — protecting your personal information with transparency and care.
Committed to Protecting Your Privacy
Your Trust Is Our Priority
At Code Red Garage Doors, we are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with us through our website, over the phone, or in person. We proudly serve customers throughout Columbus, Ohio, and surrounding areas, ensuring your information remains secure and confidential.
Our goal is to provide not only exceptional garage door services but also peace of mind when it comes to your privacy.
Information We Collect
To deliver high-quality services and enhance your experience, we may collect the following types of information:
Personal Information
- Name, address, phone number, and email address.
- Collected when you request a quote, schedule a service, or contact us.
Service Information
- Details about requested services such as garage door installation, repair, or spring replacement.
Payment Information
- Credit card and billing details processed securely through trusted payment gateways.
Website Usage Data
- IP address, browser type, device information, and browsing behavior used to improve website performance and usability.
Communication Records
- Emails, phone calls, and chat logs retained for quality assurance and customer support.
Data Retention: Customer records are maintained for up to seven (7) years to comply with accounting and legal requirements.
How We Use Your Information
Code Red Garage Doors uses your information responsibly and only for legitimate business purposes, including:
- Scheduling appointments and providing services
- Processing payments and issuing invoices
- Delivering accurate estimates and updates
- Improving our website and customer experience
- Communicating promotions, service reminders, and updates
- Ensuring compliance with legal and regulatory obligations
We never sell your personal information to third parties.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyze performance.
We Use Cookies To:
- Improve website functionality and usability
- Analyze traffic through tools such as Google Analytics
- Personalize content and marketing campaigns
- Deliver relevant advertisements
You can manage or disable cookies through your browser settings. Please note that disabling cookies may impact certain website features.
Sharing of Information
We may share your information only when necessary and under the following circumstances:
Service Providers
Trusted third-party partners assist with payment processing, marketing, analytics, and customer support. These partners are obligated to protect your data.
Legal Compliance
Information may be disclosed when required by law, regulation, subpoena, or legal process.
Business Transfers
In the event of a merger, acquisition, or asset sale, your data may be transferred to the new entity.
With Your Consent
We may share information with third parties when you explicitly authorize us to do so.
Code Red Garage Doors does not sell or rent personal data to third parties.
Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data.
- Correction: Request corrections to inaccurate or incomplete information.
- Deletion: Request removal of your personal data, subject to legal obligations.
- Objection: Object to certain types of data processing.
- Data Portability: Request your data in a transferable format.
To exercise these rights, please contact us using the information provided below. We aim to respond within 30 days.
How We Protect Your Information
We implement industry-standard security measures to safeguard your data, including:
- SSL Encryption: Protects sensitive information transmitted online.
- Secure Servers: Ensures safe storage of customer data.
- Access Controls: Limits data access to authorized personnel only.
- Regular Security Assessments: Identifies and addresses potential vulnerabilities.
While we strive to protect your information, no online transmission can be guaranteed to be 100% secure.
Third-Party Services
We may use trusted third-party tools, including:
- Google Analytics for website performance and traffic analysis.
- Advertising Platforms such as Google Ads for marketing purposes.
These services operate under their respective privacy policies.
Your Privacy. Our Responsibility.
Your trust matters to us. Code Red Garage Doors is committed to protecting your personal information while delivering reliable, professional garage door services across Columbus, Ohio.
